Returns and Refunds

12 Month Guarantee

Lockgate products supplied by Lockgate Marine are guaranteed against material failure and manufacturing faults for 12 months from the date of delivery. Should your product develop a fault during this time, please return it to Lockgate Marine for a free repair or, where necessary, replacement.

14 Day, Money Back Guarantee

You may return any purchase from Lockgate Marine within 14 days of delivery. A full refund will be issued for stoves and parts that are in a resalable condition. Consumable items, such as Cleaning Tablets, Stove Seals and Paints, must be unused in order to qualify for a refund.

If the return is the result of our error, for example if you received an incorrect or defective item, we will also pay the shipping costs for returning the item.

We will issue your refund two to three working days after receiving your return. The refund will be issued to your original payment method and your bank's processing time will affect when the refund appears on your statement.

Arranging a Return

If you ordered by telephone or in our workshop, please call us on 01332 799 317 to arrange the return.

If you have any questions or comments, please contact us.